AAULAAPP

Privacy Policy

Last updated: 9 September 2026

This Privacy Policy explains how Mathyas AI Solutions (OPC) Private Limited (“Mathyas AI Solutions”, “we”, “us”) collects, uses, discloses and safeguards personal data when you use Aula at aulaapp.in and related services (the “Service”). By using the Service you agree to this Policy.

1. Who we are and our roles

Mathyas AI Solutions provides software that lets a business (our “Customer”) connect an AI agent to its own WhatsApp Business number and phone line.

  • For our Customer's account data and our own website, we act as a data controller.
  • For the messages and contact details of a Customer's end-customers that pass through the Service, we act as a data processor on behalf of, and under the instructions of, that Customer, who is the controller of that data.

2. Data we collect

  • Account data: name, work email, phone number, company name, and password (stored hashed).
  • Business configuration: your product catalogue, services, FAQs, business hours, message templates and notification settings.
  • Conversation data: the content of WhatsApp and phone messages exchanged between your business and your end-customers through the Service, the end-customer's WhatsApp phone number and public profile name, message timestamps and delivery status.
  • Derived records: leads, orders and appointments created by the agent from conversations.
  • Payment data: subscription plan and payment identifiers. Card details are handled entirely by our payment processor (Razorpay) and are never stored by us.
  • Technical data: IP address, browser type, log data and cookies strictly necessary to operate the dashboard and keep you signed in.

3. How we use data

  • To provide, operate and secure the Service and generate AI replies on your behalf.
  • To send you service, billing and security notifications.
  • To provide customer support and troubleshoot issues.
  • To comply with legal obligations and the WhatsApp Business Messaging Policy and Meta Platform terms.
  • To detect, prevent and address fraud, abuse and technical problems.

We do not sell personal data. We do not use the content of end-customer conversations for advertising, and we do not use it to train foundational AI models.

4. AI processing

To generate replies, conversation text and your business configuration are sent to our AI model provider (OpenAI) via their API. Under our agreement with that provider, this data is not used to train their models and is retained by them only transiently for abuse monitoring. You can disable the AI agent at any time from your dashboard.

5. Sharing and sub-processors

We share data only with service providers who help us run the Service, under contract:

  • Meta Platforms, Inc. / WhatsApp — message delivery over the WhatsApp Business Platform.
  • 360dialog GmbH — WhatsApp Business Solution Provider connectivity (where used).
  • OpenAI — AI reply generation.
  • Razorpay — subscription payments.
  • Cloud hosting and email delivery providers — infrastructure and transactional email.

We may also disclose data if required by law, to enforce our terms, or in connection with a merger or acquisition (with notice to you).

6. International transfers

The Service is operated from India. Some sub-processors listed above may process data outside India (for example, in the United States or the European Union). Where that happens we rely on the provider's contractual data-protection commitments.

7. Retention

  • Account and configuration data: for as long as your account is active, then deleted within 90 days of account closure.
  • Conversation, lead, order and appointment data: retained while your account is active; a Customer can delete specific records or request bulk deletion at any time.
  • Invoices and transaction records: retained as required by Indian tax and company law.
  • Backups are purged on a rolling 35-day cycle.

8. Your rights

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may request access to, correction of, or deletion of your personal data, and you may withdraw consent. End-customers of a business using Aula should contact that business directly; we will assist that business in fulfilling the request. To exercise a right, email contact@mathyasai.com. See also our Data Deletion page.

9. Security

We use encryption in transit (TLS), encryption of sensitive credentials at rest, access controls, and least-privilege practices. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the relevant authority of a breach as required by law.

10. Children

The Service is for businesses and is not directed to children under 18. We do not knowingly collect their data.

11. Changes

We may update this Policy. Material changes will be notified by email or in the dashboard. The “Last updated” date above always reflects the current version.

12. Contact

Mathyas AI Solutions (OPC) Private Limited
HIG-2, Flat No. 13, TNHB Phase-II, Sholinganallur, Chennai – 600119, Tamil Nadu, India
Email: contact@mathyasai.com · Phone: +91 75501 77592