AAULAAPP

Terms of Service

Last updated: 9 September 2026

These Terms of Service (“Terms”) are a contract between you or the entity you represent (“Customer”, “you”) and Mathyas AI Solutions (OPC) Private Limited(“Mathyas AI Solutions”, “we”) governing use of Aulaat aulaapp.in (the “Service”). By creating an account or using the Service you accept these Terms.

1. The Service

Aula lets you connect an AI agent to your own WhatsApp Business number and/or phone line to handle customer conversations — answering enquiries, capturing leads, booking appointments and taking orders. You retain ownership of your number, your content and your customer data.

2. Eligibility and accounts

  • You must be at least 18 and authorised to bind your business.
  • You are responsible for the accuracy of your account information and for all activity under your account.
  • Keep your credentials confidential and notify us promptly of any unauthorised use.

3. Your responsibilities and acceptable use

  • You must comply with the WhatsApp Business Messaging Policy, the WhatsApp Business Terms of Service, and Meta Platform terms.
  • You must obtain valid opt-in from customers before sending them business-initiated messages, and honour opt-out requests.
  • You must not use the Service to send spam, unlawful, deceptive, harassing, or infringing content, or content prohibited by WhatsApp (e.g. certain regulated goods).
  • You must provide accurate business information and not impersonate another person or business.
  • You must not attempt to disrupt the Service, reverse engineer it, or use it to build a competing product.
  • You are the controller of your end-customers' personal data and must have a lawful basis and privacy notice for processing it.

We may suspend or terminate the Service, or specific messaging, if we reasonably believe you have breached these Terms or a WhatsApp/Meta policy, or to protect the Service or third parties.

4. Third-party platforms

The Service depends on the WhatsApp Business Platform, Meta, WhatsApp Business Solution Providers, and AI and payment providers. Your use of those platforms is also subject to their terms. We are not responsible for changes, outages, message rejections, quality-rating changes or account actions taken by those platforms.

5. Fees and billing

  • Paid plans are billed in Indian Rupees (INR) monthly in advance through Razorpay.
  • WhatsApp conversation/message charges levied by Meta or a Solution Provider may be included in your plan or billed in addition, as described at sign-up.
  • Plans renew automatically until cancelled. You can cancel at any time from your dashboard or by emailing us; cancellation takes effect at the end of the current billing period.
  • Except as stated in our Refund & Cancellation Policy, fees are non-refundable.
  • We may change pricing with at least 30 days' notice before your next renewal.

6. Intellectual property

We own the Service and all related software and materials. You own your content and data. You grant us a limited licence to host and process your content solely to provide the Service.

7. AI output

The AI agent generates replies automatically and may occasionally be inaccurate. You are responsible for configuring it appropriately, monitoring conversations, and for the messages sent from your number. The Service is not a substitute for professional (legal, medical, financial) advice.

8. Warranty disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that messages will always be delivered.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or lost profits or data. Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid to us in the three months before the event giving rise to the claim.

10. Indemnity

You will indemnify Mathyas AI Solutions against third-party claims arising from your content, your use of the Service in breach of these Terms, or your breach of a WhatsApp/Meta policy or applicable law.

11. Term and termination

These Terms apply while you use the Service. Either party may terminate with notice; you may close your account at any time. On termination we stop processing and delete your data as described in the Privacy Policy, subject to legal retention requirements.

12. Governing law and disputes

These Terms are governed by the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction, subject to applicable law.

13. Changes

We may update these Terms; material changes will be notified by email or in the dashboard and take effect on the date stated.

14. Contact

Mathyas AI Solutions (OPC) Private Limited, HIG-2, Flat No. 13, TNHB Phase-II, Sholinganallur, Chennai – 600119, Tamil Nadu, India. Email: contact@mathyasai.com · Phone: +91 75501 77592