For apartments, gated communities and villa layouts
Your society office, on WhatsApp, 24×7
Residents raise complaints, track tickets, get notices and pay maintenance, all by messaging one number. Your committee gets one clean dashboard instead of a noisy group.
- ✓No app for residents to install
- ✓English · தமிழ் · हिन्दी
- ✓Official WhatsApp Business platform
- ✓Set up free, pay when you go live
TNHB Society Office
AI assistant · online
• Issue: Lift not working
• Where: Common area
Reply YES to raise it.
Expected by 24 Oct, 6:00 PM.
Why societies switch
From a noisy group to a working office
Most committees run on WhatsApp already. Aula keeps the WhatsApp and adds the structure.
Today
- ✕Complaints get buried in the residents' group
- ✕The office answers the same questions every day
- ✕Nobody can say who fixed what, and when
- ✕Residents keep chasing for status
- ✕Maintenance dues are chased by phone and spreadsheet
With Aula Society
- ✓Every complaint becomes a tracked, numbered ticket
- ✓The AI answers FAQs and status questions instantly
- ✓A full timeline for every ticket, ready for any AGM
- ✓Residents see live status and who is assigned
- ✓Dues reminders with your UPI QR, and reports in one click
Features
Everything your society office does, in one place
For residents, on WhatsApp
Complaints in seconds
Describe the problem in English, தமிழ் or हिन्दी. The assistant checks the details, asks the resident to confirm, then raises a numbered ticket with an expected resolution time.
Live ticket status
“What happened to my lift complaint?” Answered instantly from the real ticket, and residents only ever see their own.
Worker contact, built in
When a plumber or electrician is assigned, the resident is told who is coming and how to reach them.
Society answers 24×7
Garbage timing, water supply, clubhouse rules, parking, contacts. Answered only from what your office has approved, never guessed.
Notices that get read
Every resident gets the notice on WhatsApp. Anyone can ask for the latest notice later, and can reply STOP if they prefer not to receive broadcasts.
Emergency fast path
Fire, gas, lift entrapment or medical words trigger an instant reply with emergency numbers and alert the office.
For the committee, on the dashboard
One ticket board
Every complaint in one place with priority, expected resolution time, assignment, internal notes and resident ratings. No more scrolling a noisy group.
Field workers on WhatsApp
Plumbers and electricians get the job on WhatsApp and reply START or DONE. The system reminds them, escalates silence and tells the resident.
Flats, blocks and households
Generate blocks and flats in one step (HIG 2-13, 4E, 101). One primary contact per flat, up to six people, and family members added in a message.
Residents your way
Import a CSV, add one by one, or switch on a private registration link so residents request access and your committee approves.
Daily summary
A short morning message to the office: open and overdue tickets, jobs waiting for a worker, resident ratings.
Roles and a full audit trail
Admin, committee, facility manager and viewer roles. Every change is logged, and you can take over any chat yourself at any moment.
Maintenance collection
Collect maintenance without chasing
Track every flat, every month. Remind residents with your UPI QR. See who has paid and who has not.
Maintenance · Nov 2026
sample dataExpected
₹4,80,000
Collected
₹3,96,500
Pending
₹83,500
● Reminders that carry your UPI QR
On the 1st of every month each unpaid flat gets its amount and your association's QR on WhatsApp. On the 10th, a reminder for anything still pending.
● Different amounts for different flats
Define flat types such as HIG, MIG and LIG (or 1BHK, 2BHK) with their own monthly amounts. Change one flat or one month whenever you need to.
● Upload what you collected
Drop in a CSV or Excel of payments. You see every row checked against your flat list first, and uploading the same file twice never doubles anything.
● Reconcile in a click
Record, correct or delete a payment, mark flats paid in bulk, waive a flat. Every change is logged under the person who made it.
● Reports you can act on
Monthly collection, defaulters, pending flats, a receipt register to match the bank or UPI statement, and a statement for any flat. All export to CSV.
● Warnings, only when you switch them on
Optional notices for flats with several unpaid months. Every reminder is off until your committee turns it on, and you can preview exactly who would be messaged.
How it works
Go live in an afternoon
- 1
Register and connect
Create the society account and connect a WhatsApp number: an Official (Meta) number, or an Instant number by scanning a QR.
- 2
Add flats and residents
Generate your blocks and flats, then import residents from a CSV or let them request access through your private link.
- 3
Set your content and MC
Review the starter FAQs for Chennai societies, add your timings and contacts, set the MC amount and upload your UPI QR.
- 4
Test, then invite
Run every scenario in the built-in test console, then share the invite message in your residents' group. Residents just message one number.
Trust
Built to be safe for a community
Residents trust you with their numbers and their complaints. The assistant is designed to deserve that.
🛡️Registered numbers only
A resident's identity is their own WhatsApp number, registered by your society. Anyone else gets one polite reply and is never answered by the AI.
🛡️No privacy leaks
The assistant sees only the asking resident's own data. Neighbours' names, flats, numbers and tickets are never available to it.
🛡️Answers only from your content
It does not invent timings, amounts or rules. When it does not know, it says so and offers to raise a ticket.
🛡️Guardrails and fair use
Prompt-injection screening, abuse filtering, flood protection and fair-use limits on free-form AI chat keep the assistant on society matters and its cost predictable.
🛡️Consent and terms on record
Residents accept the terms and AI fair-use policy when they register, and we keep the version and time of every acceptance.
🛡️You stay in control
Pause the assistant on any chat and reply yourself. Every admin action is in the audit log, and usage and cost are visible on your dashboard.
Pricing
One plan. Everything included.
Per society, not per flat or per resident. Cancel anytime.
Aula Society
₹9,000
₹6,000 / month
For the whole society. Prices exclude GST where applicable.
Start free setupBy registering you agree to the Terms & AI Fair-Use Policy.
- ✓Official WhatsApp (Meta) number and Instant (Whapi) number
- ✓Up to 3 WhatsApp numbers per society
- ✓AI assistant in English, தமிழ் and हिन्दी
- ✓Tickets, worker dispatch, FAQs, notices, emergency alerts
- ✓Maintenance (MC) collection: dashboard, upload, reports, UPI QR reminders
- ✓Flats, households and resident self-registration
- ✓Committee dashboard, roles and audit log
- ✓Test console, daily summary, usage and cost view
Set everything up free. The assistant answers residents only while the plan is active. Meta may charge its own messaging fees on Official numbers.
FAQ
Questions committees ask us
Do residents need to install an app?+
No. They message your society's WhatsApp number, the same way they message anyone. Nothing to download, no passwords.
Is it a real person or an AI?+
It is an AI assistant, and it says so. It handles the conversation; your committee and workers handle the actual repair. Anything it cannot answer becomes a ticket for your office.
What if the AI gets something wrong?+
It answers only from the FAQs and information your office has approved, and says when it does not know. You can read every chat, pause the assistant on any conversation and reply yourself.
Who can use it?+
Only registered residents. An unknown number gets one polite message and is never answered by the AI. If you want, switch on a private registration link: new residents choose their flat and your committee approves them.
Which WhatsApp number do we use?+
An Official (Meta) number is verified and the most reliable. An Instant number connects by scanning a QR, like WhatsApp Web. Your plan includes both and up to three numbers per society.
How does maintenance collection work? Do you handle the money?+
No. Residents pay your association's own UPI account. We send the reminders with your QR and help you record, reconcile and report what was collected. We never hold the money.
Does it work in Tamil and Hindi?+
Yes. Residents can write in English, தமிழ் or हिन्दी and the assistant replies in the language they used.
What does it cost?+
₹6,000 per month introductory price for the whole society (list price ₹9,000), with everything included. It is per society, not per flat or per resident. Prices exclude GST where applicable. Meta may charge its own messaging fees on Official numbers.
Can we try it before paying?+
Yes. Set everything up free and test every scenario in the built-in console. The assistant answers residents only while your plan is active.
Where can I read the terms and privacy policy?+
See the Terms & AI Fair-Use Policy, the Privacy Policy and the Refund & Cancellation page, linked in the footer. You can cancel anytime.
Ready to move your society office to WhatsApp?
Set it up free this afternoon. Residents can be messaging by evening.
Questions? contact@mathyasai.com · +91 75501 77592